Frequently asked questions

Why should I shop at railroad360.com instead of eBay?

Early Access - We post all the new arrivals on railroad360.com for two weeks before they are listed on our eBay Store.
Better Prices - Our prices on railroad360.com are lower than our eBay store. We sell direct, eliminate hefty ebay fees and pass the savings onto you!
Lower Shipping Fee/Free Shipping - Our shipping fees on railroad360.com are lower than eBay. We gladly offer FREE shipping on all U.S. orders over $150 on railroad360.com.
More Products - We offer a wider selection of products on railroad360.com compared to our eBay Store.
Promotions - We offer multiple sales, special discounts, and promotions on railroad360.com during the year. From our popular hobbyist events, buy one/get one, discounts on selected categories, and clearance items, etc. Your dollar goes farther at railroad360.com!
Wish List - Once you've created an account on railroad360.com you can begin adding items to your wish list. Find something you want but it's out of stock? Add it to your wish list and we'll reach out when it's back on the shelf.

Shipping

RAILROAD360° gladly offers discounted, flat rate shipping options for domestic and international orders. Shipping Costs can be found once the shipping address is confirmed during the checkout process. 99% of our orders are shipped within 48 hrs of receiving your payment (Monday - Friday). Any special shipping instructions need to be included in the "Note" area when making your payment. We get hundreds of Emails a day and it's hard to match all Emails to Payments. Any re-shipping charges due to no one home to accept shipment or incorrect address will be re-shipped at the buyer's expense.

USA Shipping (Lower 48 States): Ground shipping takes 1-7 working days depending on your location (please note delays can happen by the shipping company which is out of our control - weather, missing a connection, etc.)
International Shipping: USPS Priority Mail takes 1-2 Weeks. USPS First Class Mail takes 3-6 Weeks. In some cases it has taken up to 8 weeks to deliver. Please do not use First Class Mail if you cannot wait that long. We have no control on items after they leave the USA (tracking, delays due to customs or any additional tax/charges applied by your country).

Payment

We gladly accept all major credit/debit card payments. PayPal is our preferred method of payments. It is the quickest, easiest and most secure way to pay for your goods or services online. PayPal offers buyer and seller protection should there be a problem. If you do not have a PayPal account, to get started and buy your first item with us is very easy. Simply click on the 'Buy It Now' button and follow the eBay checkout steps. Select PayPal as the payment method you then will be given the chance to enter your credit card details in to PayPal's secure checkout in order to pay for your order. Once the payment has been made, you will then be given the opportunity to make your own PayPal account to make paying for your items in the future very easy. Should there be a problem with payment please do let us know.

Return

Happiness Guaranteed. In the event that you would like to return your purchase, we allow returns that are processed within 30 days. Please contact us for a Return Merchandise Authorization (RMA) number and the return shipping address. We advise you to use a reputable carrier service when returning your goods and pack all returns appropriately. Buyers returning such items will be refunded only for the item's cost less 20% restocking fee and not for the shipping.

Still have questions? Contact us & leave a comment